Own a cozy coffee shop, a bustling retail store, or a massive shopping complex? No matter how big or small your business is, customer safety should be at the top of your priority list.
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Why? Because accidents and security threats can not only lead to lawsuits, but also damage your reputation.
So, how can you protect customers on your property? Here's a guide on the ways business owners can protect customers on their property.
Ways Business Owners Can Protect Customers on Their Property
#1 Keep Walkways and Floors Slip-Free
Tripping over uneven pavement, slipping on a wet floor, or falling because of a hidden hazard can result in severe injuries. Slip-and-trip accidents are embarrassing, but they could also mean a lawsuit for you.
Case in point—the lawsuit against Publix Super Markets. Last year, a woman sued the supermarket chain after she slipped and fell and incurred severe injuries. In her suit, she alleges her injuries were due to negligence by the grocery store’s owner.
It’s clear: you need to keep your floors, sidewalks, and entryways slip-free. If something spills on the floor of your establishment, clean it up quickly. A tiny puddle can turn into a major hazard in no time.
Anytime the floor is mopped or waxed, or if there’s a spill that can’t be cleaned up instantly, use the “Caution: Wet Floor” signs. Choose the right flooring. Slick tiles might look fancy, but if they turn into an ice-skating rink when wet, they are a problem. Opt for slip-resistant flooring where possible.
#2 Install Crash-Rated Bollards
Vehicles crashing into storefronts happens more often than you’d expect.
Last year, an antique store, Magnolia and Willow, in Long Beach, California, was struck by a vehicle for the third time within a year. Store owners feared that repeated collisions may put them out of business.
Before you find yourself in such a situation, install crash-related bollards. These sturdy metal or concrete posts act as a barrier, stopping vehicles before they reach your doors. They are cheap insurance compared to the cost of rebuilding your storefront—or worse, dealing with lawsuits from injured customers.
Yes, business owners are to blame for storefront accidents if they occur due to their negligence. In the case of Magnolia and Willow, injured customers are eligible for a lawsuit. California personal injury lawyers can advocate for them and help them secure the compensation they deserve.
Frantz Law Group explains that they will gather relevant evidence to establish the facts and prove liability. Then, they will build a solid case to support the claims of their clients so that they are compensated fairly for their injuries.
#3 Secure Loose Wires and Cords
Loose wires and cords lying on floors or walkways can cause people to trip and fall, creating tripping hazards. They may also lead to electric shocks and fires. Fix them up without any delay. Keep cords out of walkways. Use cable covers and secure them along walls.
Better yet, run them under rugs or flooring where they won’t be a problem. Need a quick solution? Velcro ties and cord organizers can keep everything neat and out of the way. Route cables properly. Instead of letting cords snake across the floor, run them along walls or under desks whenever possible.
Do regular checks. Cords that were safely tucked away last week might have been kicked loose over time. Regular checks will help make sure everything stays secure.
#4 Improve Your Parking Lot Security
A customer’s experience starts the moment they step out of their car. If your parking lot is dimly lit, full of potholes, or feels unsafe, it doesn’t matter how great your business is inside. People won’t want to come back.
Data shows that one-third of women in America avoid shopping in person due to parking lot safety concerns. And why not? Poor lighting makes it easier for accidents and crime to happen, while potholes and uneven pavement can lead to twisted ankles or car damage.
To make your parking lot safe, upgrade the lighting. Install bright, energy-efficient LED lights to illuminate all areas. A well-lit parking lot is not just inviting, but also a major deterrent for crime.
Fix potholes and cracks. Pouring cold patch asphalt can easily fix small areas. But a full-depth patching will be required if the area is large.
Oh, and don’t forget to install security cameras. Cameras not only help prevent crime, but also provide evidence if something does happen. Make sure they cover all key areas, including entrances and exits.
At the end of the day, protecting your customers is not just about avoiding lawsuits. But it’s about creating a safe, welcoming environment where people feel comfortable shopping, dining, or doing business with you.
So, take a walk through your business right now. Look for hazards and fix what is needed so that your customers leave with good memories, not injuries.
