Unlike traditional on-premise phone systems, cloud phone systems and solutions offer low upfront and recurring costs. They can also easily be scaled with more lines and features without additional hardware installation.
Integrated cloud phone systems can help your team improve customer service by linking caller data with other business software. These integrations save time by eliminating manual data entry.
Flexibility
Business cloud phone systems are easy to set up and use. You only need a reliable internet connection and a trusted provider specializing in cloud-based phone basics.
This technology saves your company money by eliminating hardware costs and recurring maintenance charges. It also eliminates the need for multiple communication tools, consolidating them into one convenient system that includes unified messaging, business SMS, video conferencing and faxing.
Savvy business owners are shifting from landline phone services to cloud phone systems for various reasons. These powerful solutions operate offsite, requiring little technical expertise and no hardware to set up.
They also offer fail-over capabilities, mitigating the risk of mass service interruptions by spreading calls across multiple servers. Additionally, they can be rerouted to mobile devices during emergencies. This flexibility is a big win for employees who work from home or on the go.
Convenience
With most employees wanting to work from home at least part-time, having cloud phone systems supporting remote work is essential. A cloud-based system allows for geographic flexibility and enables team members to use call features such as auto attendant/virtual receptionist and call queues.
A cloud phone system requires less maintenance because the hardware is centralized. Plus, software updates are easy to install and require no hardware purchases.
Cloud phone systems communications offer unified communication solutions with auto-attendants, voicemail, chat, video conference, faxing and email applications on a single platform you can access anywhere.
Businesses that expect to grow or open new locations can easily scale cloud phone systems as their needs change. It eliminates the need for large hardware investments that can quickly become obsolete.
With remote working on the rise, cloud phone technology makes it easier for employees to work wherever they are. They can edit their call routing, access voicemail and use mobile applications from one platform.
Cloud phone systems also help reduce business operational costs as it usually works on a subscription model. It eliminates the upfront investment in hardware and maintenance costs.
Scalability
All your team's communications are unified with a single business phone system, accessible from a simple online dashboard. This enables businesses to avoid ‘bill shock' while controlling their costs.
Because cloud phone systems don't require expensive hardware, they are easy to scale efficiently as your team grows. Many providers allow you to tailor features for each team, enabling advanced capabilities for sales and customer support staff.
Savvy businesses looking to expand or open new locations can easily increase functionality with a cloud phone system. Users can access the system through a softphone app on their mobile device or any computer, providing flexibility regardless of where they work.
When choosing a cloud phone provider, look for one with a good uptime and a reputation for exceptional customer service. Your company will get the most value from these key indicators from their solution.
Security
A business needs a communication system to meet the demand if it expands its services nationwide or globally. This is where cloud phone systems can offer scalability and flexibility.
A hosted PBX service runs in a data center, so it's less susceptible to human error and natural disasters. Some providers also have redundancy in place for added security.
Cloud phone systems store all data in offsite locations and are managed by a third party. This means a business can be confident that its sensitive information is protected.
Additionally, cloud-based systems can be backed up to prevent data loss in an emergency or natural disaster. This allows businesses to continue operations without any disruption. This also reduces the burden on a company's IT department.
Reliability
A cloud phone system uses offsite data centers to host PBX equipment and software, eliminating hardware installation and maintenance costs. Additionally, the servers are protected by physical and network security layers to mitigate risks like fires or power failure.
A reputable provider also offers customer service and technical support to minimize costly downtime. This can be a huge benefit for businesses that need to grow and scale in the future or across multiple locations.
